Air India Sats Recruitment 2022 – Apply Online For Customer service Agent Posts

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ABOUT AIR INDIA SATS

Originally founded in Apr-2010 as a 50:50 joint venture between Air India Limited and Singapore Airport Terminal Services (SATS Ltd), Air India SATS Airport Services PVT Limited (AISATS) provides ground handling services across airports in India.

India’s Ministry of Civil Aviation announced India’s Government signed a share purchase agreement with TATA Group on 25-Oct-2021 to acquire a 100% stake in Air India, Air India Express and Air India SATS Airport Services PVT Limited.

5 airports are supplied with ground handling services by Air India SATS Airport Services PVT Limited (AISATS)

Organization Name : Air India Sats
Post Name : Customer service Agent
Job Type : Central Govt
Recruitment Type : Temporary Recruitment
Vacancies : Various
Job Location : Trivandrum – Kerala
Salary : Rs.15,000 – Rs.35,000 (Per Month)
Mode of Application : Online
Application Start : 28.05.2022
Last Date : 15.06.2022

Job Details DescriptionsImportant Dates : Air India Sats Recruitment 2022

Starting Date to Apply : 28 May 2022
Last Date to Apply : 15 Jun 2022

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Vacancy Details : Air India Sats Recruitment 2022

Customer service Agent : Various

Age Limit : Air India Sats Recruitment 2022

Customer service Agent : Not more than 40 years

Salary Details : Air India Sats Recruitment 2022

Customer service Agent : Rs.15,000 – Rs.35,000 (Per Month)

Qualification : Air India Sats Recruitment 2022

Bachelor’s degree in any subject

Relevant Experience

12 – 36 months of experience in the relevant field
Should be able to handle a mass manpower.
Should possess good command over computer application
18Months of experience as CSA in a Passenger Services (operations) environment.
Have demonstrated ability in airlines systems and processes.
Have the appropriate skill set to set and manage priorities
Exceptional command over MS Office would be advantages.
Excellent command over written and spoken English and Hindi.

Job Purpose & Specific Responsibilities :

CSSA – PAX shall be responsible for the successful management of shift in absence of Duty Officer.
Desires to implement innovative procedures to support immediate business needs, train and shadow new employees (CSAs).
Implement and maintain the processes needed for meeting airline specific SLAs & SOPs.
Use Microsoft Office or appropriate software and application to assemble, ruminate and format data, information and statistics as well as generate standard reports as required
Perform any other functions as required by the VP –PAX.
Ensure that frequent flyer programs of the airlines are professionally handled.
Handle denied boarding process and compensation.

Arrange for the hotel and conveyance in case of DB”s and VDB”s as per the carriers guidelines and SLA.
Make boarding announcements and manage the boarding process, manage upgrades and downgrades, handling stand by list, reconciliation of passenger numbers with aircraft documents prior to departure.
Directs passengers from aircraft through controls.
Arrange for transfer desk/connection services and baggage recheck.
Initiate pre-flight/post-flight work.
Meet Arrival flight and prepare & handle MHB reports/cases professionally.
Ensure proper and correct information/guidance to passengers.
Consult Supervisor in case of difficult situations.
Handling delayed and cancelled operations.

Awareness/implementation of policies and procedures of the airlines.
Maintain proper communication with the supervisor. Develop teamwork to have smooth handling.
Coordination with colleagues in various areas for on time departure.
Responsible and accountable for overall quality, safety and security of operations in the assigned area of work.
Responsible for reporting to his supervisors’ occurrences, events, violations and acts that may affect safety, security and company reputation.

Personal Characteristics & Behaviours

Possesses openness to new challenges
Willingness to go beyond the challenges and meet the deadlines.
Should have the ability to solve problems
Should be service oriented
Candidate should be willing to work in night shifts.
Good communicator and able to relate to all levels of staff
A team player at handling cross-sectional team
Excellent customer service and interpersonal skills.
Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.

Ability to work in a fast passed, constantly changing environment
Excellent personal presentation
Ability to adopt to various computerized systems
A team player with the ability to lead and manage cross-sectional team
Ability to adopt to various computerized systems
Ability to understand and interpret customer airlines operational manuals

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Application Fee : Air India Sats Recruitment 2022

There is no application fee required for Air India Sats Recruitment

Selection Process : Air India Sats Recruitment 2022

Document Verification
Personal Interview

General Information : Air India Sats Recruitment 2022

Note to all Applicants : Incomplete applications will be disregarded.
Passport issued on or after 2018 would be an advantage.
Eligible & Interested candidates to send their CV’s with a soft copy of the passport size photograph on info.trv@aisats.in
Office Address : Air India SATS Airport Services Private Limited, Correspondence Address: 1 st Floor, Panachmootil Square, Vallakadavu P.O, Eanchakkal, Trivandrum 695 008 For any further assistance please contact: 0471-2461900

How to Apply : Air India Sats Recruitment 2022

If you are interested and found yourself eligible for Customer Services Agent,. click on the apply online link given below. Then, find the appropriate option and fill up the form. You can apply online from 28 May 2022 to 15 Jun 2022

Upload all required documents in the format and size mentioned in the notification.
Finally, after verifying that the registered details are correct, then submit.
Next, if Air India Sats requires an application fee, make the payment as per the notification mode. Otherwise, go to the next step.
Take a printout of it and keep it safe